1. Founder Pro guarantee
You may request a refund of the Founder Pro one-time purchase within 14 calendar days of the completed transaction. The request must come from the agency account owner or another person authorized to act for that agency.
2. How to request a refund
Email support@dsgnbrf.com from the address associated with the agency account. Include the agency name, purchase date and transaction reference. Do not send passwords, card numbers, API keys or private client invitation links.
3. Processing
We will verify the account and transaction, then submit an eligible refund through the payment provider. Approved refunds return to the original payment method. Bank and card processing times are controlled by the provider and financial institution. Taxes, currency conversion and provider handling are reconciled through the original transaction.
4. Effect on the account
Once the provider confirms the refund, Founder Pro is removed and the agency returns to the Free plan. Existing projects and files are not automatically deleted because of the refund. Free-plan limits apply to future actions such as creating projects, uploading files or adding agency members. If the account is already above a Free limit, existing data remains readable while new quota-consuming actions may be blocked.
5. AI credits and other purchases
Founder Pro does not include unlimited AI use. Any separately purchased AI credits or other metered services are governed by the terms shown for that purchase. Unless those terms say otherwise, consumed credits are not refundable. Statutory consumer rights remain unaffected.
6. Abuse and legal rights
We may investigate duplicate, fraudulent or abusive requests, but this policy does not restrict any refund, cancellation or consumer right that applicable law makes mandatory. If a payment was unauthorized, contact us promptly and notify the payment provider or your financial institution.